Privacy Policy
Your privacy is important to us. This Privacy Policy explains how citycleanteam collects, uses, discloses, and safeguards your information when you visit our website and use our cleaning services.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, schedule a cleaning service, contact us for support, or subscribe to our newsletter. This may include:
- Contact Information: Name, email address, phone number, and mailing address
- Service Details: Property address, cleaning preferences, special instructions, and access requirements
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Communication Records: Information from your communications with our customer service team
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, and referring websites
- Location Information: General geographic location based on IP address
- Cookies and Tracking: Small data files stored on your device to enhance your experience
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- • Scheduling and managing cleaning appointments
- • Providing customer support and responding to inquiries
- • Processing payments and sending receipts
- • Personalizing your cleaning experience
Communication
- • Sending service confirmations and updates
- • Sharing promotional offers and newsletters
- • Notifying about service changes or improvements
- • Requesting feedback and reviews
Website Improvement
- • Analyzing website usage and performance
- • Improving our services and user experience
- • Developing new features and offerings
- • Ensuring website security and preventing fraud
Legal Compliance
- • Complying with applicable laws and regulations
- • Protecting our rights and interests
- • Resolving disputes and enforcing agreements
- • Preventing illegal activities
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Payment Processors: Secure processing of credit card and payment information
- Cloud Storage: Secure data storage and backup services
- Communication Tools: Email delivery and customer support platforms
- Analytics Services: Website performance and usage analytics
Legal Requirements
We may disclose your information when we believe it is necessary to:
- Comply with legal processes, subpoenas, or court orders
- Protect our rights, property, or safety, as well as yours or others
- Prevent fraud or illegal activities
- Enforce our terms of service and other agreements
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and storage.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information on a need-to-know basis.
Regular Updates
Our systems are regularly updated and monitored to maintain the highest security standards and protect against emerging threats.
Important Security Note
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach as required by law.
Your Rights and Choices
You have several rights regarding your personal information. We respect these rights and provide you with mechanisms to exercise them:
Access and Portability
You can request access to the personal information we hold about you and receive a copy in a portable format. To make this request, please contact us using the information provided below.
- Request details about what information we collect
- Obtain a copy of your personal data
- Understand how your data is being used
Correction and Updates
You can update your personal information at any time through your account settings or by contacting our customer service team.
- Update contact information and preferences
- Modify service requirements and instructions
- Correct any inaccurate information
Deletion and Restriction
You can request that we delete your personal information or restrict its processing under certain circumstances.
- Delete your account and associated data
- Request removal of specific information
- Restrict processing while disputes are resolved
Marketing Communications
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in our emails
- Updating your preferences in your account settings
- Contacting our customer service team
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Here's how we use these technologies:
Types of Cookies We Use
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Essential Cookies: Required for basic website functionality, including security and authentication
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Performance Cookies: Help us understand how visitors interact with our website to improve performance
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Functional Cookies: Remember your preferences and provide enhanced features
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Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
Managing Cookie Preferences
You can control and manage cookies in several ways:
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Browser Settings: Most browsers allow you to control cookies through their settings
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Cookie Banner: Use the cookie consent banner when first visiting our site
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Opt-out Tools: Use industry opt-out tools for advertising cookies
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect it.
Safeguards for International Transfers
- Standard Contractual Clauses: We use EU-approved contractual clauses for transfers from the European Economic Area
- Adequacy Decisions: We rely on adequacy decisions where the European Commission has determined that a country provides adequate protection
- Certification and Codes: We participate in certification schemes and codes of conduct approved by relevant authorities
- Binding Corporate Rules: We implement binding corporate rules for intra-group transfers
Your Rights
Regardless of where your information is processed, you maintain the same rights as outlined in the "Your Rights and Choices" section above. If you have questions about international transfers, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for a reasonable period after account closure to comply with legal obligations and resolve disputes.
- • Active accounts: Retained while service is used
- • Closed accounts: 7 years for legal compliance
- • Marketing data: Until you opt out
Website Data
Automatically collected website data is retained for shorter periods to improve our services and ensure security.
- • Analytics data: 26 months maximum
- • Security logs: 12 months
- • Session data: Deleted when you close browser
Automatic Deletion
We have implemented automated deletion processes that remove personal information when it is no longer needed for the purposes for which it was collected. This includes:
- Scheduled deletion of expired customer data
- Automatic removal of inactive account information
- Regular cleanup of temporary files and cached data
- Secure deletion of information when retention periods expire
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Age Restriction
If you are under 13 years of age, please do not use our website or provide any personal information to us. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.
Parental Guidance
For users between the ages of 13 and 18, we recommend that parents or guardians:
- Supervise their children's online activities
- Review and approve any services they wish to use
- Help them understand how to protect their personal information
- Contact us if they have questions about their child's privacy
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Provide a summary of key changes when possible
- Obtain your consent for material changes where required by law
Continued Use
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Office Address
500 Aliw St, Plainview
Mandaluyong City, Metro Manila
Philippines
Phone
+63 906 327 5358Business Hours
Monday - Saturday
8:00 AM - 6:00 PM
(Philippine Standard Time)
Data Protection Officer
For privacy-specific inquiries, you can also contact our Data Protection Officer directly at the email address above with the subject line "Privacy Inquiry".
Quick Response Guarantee
We are committed to responding to all privacy-related inquiries within 48 hours during business days. For urgent matters, please indicate "URGENT" in your subject line. We will make every effort to address your concerns promptly and thoroughly.
Related Policies
For a complete understanding of how we handle your data, please review our related policies:
Cookie Policy
Learn about our use of cookies and tracking technologies
Terms of Service
Review our terms and conditions for using our services
This Privacy Policy is part of our commitment to transparency and data protection. By using our services, you acknowledge that you have read and understood this policy. If you have any questions, please don't hesitate to contact us.